Report damage to a delivered item

Report delivery damage promptly. Do not operate equipment that appears unsafe or move a heavy item just to take a photograph.

Useful details

• Your order number, checkout email and affected item.
• When the delivery arrived and what damage you noticed.
• Clear photos of the damage, the overall item, packaging and delivery label, where safe to obtain.

Keep the packaging while the issue is checked. If it is not safe or possible to take a photo, describe the damage and explain why evidence is unavailable.

Next step

Report delivery damage. Add new evidence to your existing case email if you have already contacted us. Wait for case-specific instructions before arranging a return.