You received an item you were not expecting

If the item delivered seems different from the one ordered, contact us promptly so we can check it.

What to include

• Your order number and checkout email.
• Which item you expected and what arrived.
• A clear photo of the item and any safely accessible product or carton label.

Carton codes can differ from website codes, so send the label details rather than relying on the code alone. Keep the packaging while we check the item.

Next step

Report an incorrect item. If this is part of an existing case, reply to that email with the missing details. Do not send the item back until you have case-specific return instructions.