An item or part is missing

Report a missing item or part promptly. First check whether another parcel or delivery is still due for your order.

Tell us what is missing

• Your order number and the email used at checkout.
• The item or part expected, and how many are missing.
• Which boxes or items arrived and the delivery date.
• Clear photos of the contents, packaging and labels, if you can take them safely.

Keep the packaging and any labels while the issue is checked. If you cannot provide a photo, explain what you received and what is missing.

Next step

Report the missing item or part. If you have already reported it, reply to that case email rather than starting another request.