Send only evidence that helps show the issue. If you have already supplied it in this case, tell us where it was sent rather than sending everything again.
What is useful
- A clear photo of the whole item and the affected area.
- A readable product or rating-plate label, if safely accessible.
- Any error message. For delivery issues, include packaging and delivery labels where relevant.
A short video may help with an intermittent problem, but do not run equipment that appears unsafe, recreate a dangerous fault or remove covers to film it.
If uploading does not work
If a file is too large or will not upload, reply to your existing case email and explain the problem so an alternative can be arranged. If you do not have a case email, email KRD with your order reference and a description of the issue. You do not need to start another form just to report an upload problem.
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