Get help with equipment that is not working correctly

Tell us what the equipment is doing so the issue and the relevant support route can be checked.

Include the information you have

• Your order number and checkout email, if available.
• The brand and model, plus the serial number or a safely accessible rating-plate photo if available.
• What happens, when it started and any error message.
• Checks already completed and any evidence you have already supplied.

Do not operate equipment that appears unsafe or recreate a fault for a video. Follow the safety instructions for the equipment.

Next step

Request fault or warranty support. If you cannot provide something requested by the form, explain this in your existing case email or email KRD. Continue an existing fault case in the same conversation.