Ask for an update on a refund

Continue in your existing return or refund email so the earlier decision and updates stay with the case.

Tell us what you need to confirm

• Whether returned goods have been received.
• Whether an inspection or decision is still in progress.
• Whether an approved refund has been submitted.

Include your order or case reference and the latest update you received. If goods were returned, include the return tracking reference if it has not already been supplied.

If a refund was confirmed as sent

Include the confirmation date when asking for an update. A delivery confirmation for a return does not by itself confirm that a refund has been sent.

If you cannot find the original conversation, email KRD with your order reference and explain that you are following up a refund. Do not send full card details.