Ask to return an item

Send a return request so the item, reason and applicable next steps can be checked. If the item is damaged, incorrect or faulty, describe that issue clearly.

What to include

• Your order number and checkout email.
• The item and quantity you want to return.
• The reason for the request and whether the item has been unpacked, installed or used.
• Relevant photos if they help explain the request and can be taken safely.

Before sending goods back

Wait for case-specific return approval and shipping instructions. A return request alone does not confirm the return arrangements or the outcome.

Send a return request. If your request is part of an existing case, continue in that email thread so the earlier information stays together.