Your delivery is late or marked delivered

If your delivery has not arrived as expected, tell us what is missing and what the latest tracking update says.

Before you contact us

• Check the service and expected delivery details in your order confirmation.
• If tracking says delivered, check with colleagues or your receiving point to see whether someone accepted it.
• Check other tracking references if only part of your order has arrived.

Send the details we can check

Include your order number, checkout email, the affected item or parcel and the latest tracking message. Tell us whether nothing arrived, part arrived, or tracking shows a delivery you cannot locate.

Send a delivery enquiry. For an existing delivery case, reply to the same email with the new information.