Sign in with the email used at checkout, open your order and select the tracking link for the relevant shipment. If your order has several deliveries, check each shipment and the items it covers.
Already have a tracking reference?
Open the carrier shown in your dispatch details:
- DPD tracking
- Royal Mail tracking
- DHL tracking
- Pall-Ex / Nexus pallet tracking — have your consignment or barcode reference and delivery postcode ready.
- Palletways tracking — use the 11-digit tracking ID.
A carrier reference can differ from your KRD order number. Use the reference and link supplied for that shipment.
No tracking or a delivery problem?
If a link is not shown, tracking may not yet have been added. A dispatch notice alone does not confirm delivery. If your delivery is overdue, marked delivered but missing, or only partly received, report a delivery problem. Tell us the order number and affected shipment or item. If you already have a case, reply to that email so the update stays with it.
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