How can we help?

Open your order to find the tracking links for its shipments.

Sign in with the email used at checkout, open the order and select the relevant shipment. Check each delivery if your order has several items or parcels.

Already have a tracking reference?

Use the carrier shown in your dispatch details. Its reference may differ from your KRD order number.

• DPD tracking
• Royal Mail tracking
• DHL tracking
• Pall-Ex / Nexus tracking — have the consignment or barcode reference and delivery postcode ready.
• Palletways tracking — use the 11-digit tracking ID.

If tracking is not shown, it may not yet have been added. If your delivery is overdue, marked delivered but missing, or partly received, report the problem below. For an existing case, reply to the original support email.

Choose what happened so we can ask for the relevant details.

Include your order number and the item or model. Photos of the item, packaging or product label can help us investigate.

Only photograph safely accessible labels or evidence. Do not move heavy equipment or remove covers to obtain a photo.

Can’t use the form or upload a file? See other ways to contact us. For an existing case, reply to your original email.

Help us identify the product and understand the fault.

If the equipment is unusable or disrupting service, tell us in your fault description. To speak to the team, call 01322 923522.

• Include your order number and exact model, if known.
• Describe what happens, when it started and any error message.
• Add useful photos or a short video. A photo of the model label helps if you are unsure.

Do not operate equipment that appears unsafe or recreate a fault for a video. Follow the equipment safety instructions.

Can’t use the form or upload a file? See other ways to contact us. For an existing case, reply to your original email.

The team will review your information and confirm the appropriate next step.

Tell us which order and item you need help with.

For a return request, include the order number, the item and your reason. For a cancellation or order change, contact the team with your order details so they can check its current stage.

Wait for case-specific return approval and shipping instructions before sending goods back.

If you are following up on a return or refund, reply to that existing email. Include the return tracking reference if relevant.

Find the exact model before choosing a manual or part.

Search KRD products using the brand and exact model from your product label or order confirmation. Open the matching product page, then open its user manual link, if one is shown.

Not every product has a manual linked yet. Similar-looking equipment can use different parts and instructions, so ask us if you cannot find the right document or are unsure about compatibility.

Only check labels or parts that are safely accessible. Do not move heavy equipment or remove covers to get a photo.

For an open fault or warranty case, request parts or instructions in your existing support conversation. Can’t use a form? See other ways to contact us.

Have your order number and checkout email ready.

Tell us whether you need an invoice copy, an invoice detail checked or help with a payment. Include your order number and the email used at checkout. Keep passwords and full payment-card details out of your message.